I’m trying to shift our RMA process into DAX 2009, however, there are some problems. I don’t want to make it possible to sell items that haven’t received a disposition code yet.
Normally, you get an error code when an item is not in stock (delivery date is not possible, etc etc).
Let’s tkae for example the following information: Item #001, 10 pcs on stock (and available). When you create a sales order for 10, there’s no problem, when you create a sales order for 11pcs, you get the delivery date error.
Now, when I create a return order for 5pcs #001, nothing happens to the inventory (ofcourse). When I begin an item arrival, the stock is updated (5pcs on order). Let’s say we put the 5pcs in quarantine for additonal checks. We move it to the quarantine warehouse and we post the journal.
The stock is updated (10pcs in normal warehouse, 5 pcs in quarantine warehouse, total 15pcs). Everything looks normal.
However, in the sales order form, when I create an order for 15pcs #001, it’s no problem! But why? I cannot sell the 5pcs in quarantine. Why don’t I receive an error code? It seems that AX look to the physically on stock number (which is 15pcs) and not to the physically available number (which is 10pcs). How can I force that AX looks at the available numbers?
I already created a new test inventory dimension group with site and warehouse set to ‘active’ and ‘physical inventory’ so AX only uses the normal warehouse for sales orders, but than I get an other error: I know I have 10pcs in the warehouse, but still AX gives me an error that it is not possible to use the delivery date (free stock).
I hope I wrote it down clearly… I want to use the RMA functionality of AX but if RMA-items and ‘normal’ items get mixed with each other, I can’t use the functionality…