can not receive customer account statement report!

[axagain17]

Hello guys,

I have a problem with customer account statement report.

I have a role like financial specialist and this role can not receive this report.

but the weird thing is I can not receive this report with this role in prod but It works on dev.

I moved to dev and it worked.I checked the privileges on prod and It seems ok there is no reason to not get it.when I click the button I can see the dialog screen I click yes then its step back to customer list form.

also, there is no error message so I do not know why it’s doing like that.I cleaned the usage data’s etc.but Its weird cuz I moved the role to dev and It worked there but not in prod.And also other roles can get the report except for this role.

do you guys have any idea?

[kunal_patel]

can you confirm your user does not have any other role assigned on dev?
also you dont have any print management setting and using it for this report

[axagain17]

yes there is only one role. and where is the print management settings?btw when I select 2 parameters on dialog screen I can get the report but normally the other user dont have select these checkboxes ,only my role have to.

literally I add everything about these reports like related tables,server methods entry points I do not know wht I can see the report.

I can not even see on my screen the report,it not giving errors or anything just does not open the report after dialog screen