Our AOT is running but when we try to open our clients they just stopped interacting with Windows and was closed.
There are no archived messages in action center.
How we can find more information and find out why the client is not starting?
What’s your version of AX? Did it work before? What has changes since then? Does it happen for all users and all configurations?
This is the service is
| AX2012R2A | Microsoft Dynamics AX Object Server 6.2$01-MicrosoftDynamicsAX | AOS60$01 | Running | Automatic |
|---|
It was working before. We restart service several times and everything was ok. The server was restarted today and axapta client can not be open since then.
It happens for all users.
Microsoft Dynamics AX 2012 Configuration: Performance is set to the Automatic configure.
At the end the restart of SQL service helps.
What if you start AX client from another machine?
Are you sure that nothing got log to Event Log? It’s unusual. Nevertheless you should be able to display details when the client crashes.
Try to use Trace Parser to see which X++ manages to execute.
If you have somebody able to do it, you can analyze the crash memory dump.
This was in event viewer
The program Ax32.exe version 6.2.1000.4051 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 4708
Start Time: 01cf945ab2c245df
Termination Time: 7
Application Path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
Report Id: ffa154f1-004d-11e4-9470-0003ff840039
Faulting package full name:
Faulting package-relative application ID:
Control Panel\System and Security\Action Center\Archived Messages
Shows no archived messages