Hi Guys,
I just have a few questions with regards to an error that we encountered here in WORX and possible tip that you can suggest to work around with this issue:
· One of the purchase order is currently under ‘In Review’ approval status, but according to the approver she has already approved it and is waiting for the status to update so that she can proceed with confirming the PO.
· Upon checking the PO → Actions → View History: The Workflow status is ‘STOPPED’ with the following description “Updating has been interrupted because there is an inventory transaction with the status Received.”
· Upon further checking, I found out that the Purchase Order items were already received and has a Product Receipt generated. And after comparing the receipt details vs the new order line, I found out that there were discrepancies between the items ordered, the quantity of items and the price.
Ex.
PRODUCT RECEIPT LINES
NEW PURCHASE ORDER LINES
Item
Qty
Amount
Item
Qty
Amount
Item A
10
1,000
Item A
10
1,000
Item B
5
500
Item B
5
500
Item C
5
500
Item C
15
1,500
Item D
10
1,000
The purchaser admitted that she edited the PO and resubmitted even if the item was already received L.
I tried cancelling the Product Receipt but this won’t work if the PO’s status is either DRAFT nor IN REVIEW. So I considered recalling the workflow so that the PO can go back to status ‘DRAFT’, then cancel the entire PO, but again this fails to work.
The items can be worked around as inventory movement adjustment but the PO will remain pending or in a draft state.
Have you encountered this error or do you have any suggestion on how can we work around this issue?