This error occurred when processing a transaction in LS Retail POS - but the error message is “Microsoft Dynamics NAV Classic”.
The Value number shown is a valid Barcode for a valid product on file. Normally we can interchangeably scan or type either the Barcode number or the Item number for the product and it should come up OK - but occasionally - seemingly at random we get error messages like this - or sometimes a valid barcode scans - but the number just sits in the field “dumbly” without fetching the item or even giving an error message.
This is happening so often and causing grief at the front-end (customer facing) and nobody seems to have any suggestions on what the problem could be.
The item and barcode files are located on the local database - so the problem shouldn’t have anything to do with a connectivity issue to a store or HO database.