Microsoft Dynamics NAV has encountered a problem and needs to close

Hi, My name is Daniel, I’m from Australia, and I’m new to Navision, so sorry if my description is a bit confusing!

We are using NAV 5.0, on a server running Server 2003 R2, with workstations using XP Pro SP3. A user has recently started recieving the error ‘Microsoft Dynamics NAV has encountered a problem and needs to close’ when trying to open a record, but the error only occurs when the menu window is maximized. (Not the main navision window, but the new window the record opens in.) It will function correctly all day every day, until that maximize button is pressed!

I have spent hours searching for anything similar and I can’t find anything anywhere! Has anyone experienced a similar problem?

Thanks in advance for any help and information!

Here is the error signature and the start of the error report:

AppName: fin.exe AppVer: 5.0.24199.0 AppStamp:45e5589e

ModName: fin.exe ModVer: 5.0.24199.0 ModStamp:45e5589e

fDebug: 0 Offset: 0021d23a

Exception Information

Code: 0xc0000005 Flags: 0x00000000

Record: 0x000000000000000 Address: 0x000000000061d23a

Hi Daniel,

Is the problem only for one user or all users ?

If only one user the try renaming/deleting thier ZUP file.

If all the check the glue properties of all controls.