I am testing returns orders in AX 2012 R3 - all working fine for a standard return where the product does not have a serial number. However, if I return an item with a serial number it does not allow me…
I get the following error:-
The serial number 15064453 entered does not match the serial number(s) on the referenced invoice line.
Any ideas what might be causing this?
ps. Just incase it has any bearing we have enabled the option to delete Sales Orders once invoiced - I cannot however see why this would cause this issue because when we create the return order we can see the original sales orders and the serial numbers etc.
In my scenario I create a returns order - I enter/select the order number that the return order relates to and then see I had a serial number part on the order which is number 12345 - the customer is wanting to return 12345 so we match. I select the serial number and then get the error;l
The serial number 12345 entered does not match the serial number(s) on the referenced invoice line.
I accept in a live environment user could select the wrong serial number but I am testing and documenting this and am making sure I am selecting the right serial number and product - in my testing I entered one order with one serial number I then walked the order through the system and invoiced the order… I then raised the return order and got the error message…