add whatever other UoMs you need, in this certain case, add BOX with Qty per UoM = 17
if something like PALETTE is added, Qty must be in base UoM - if there are 10 BOXes per palette, Qty will be 170 PCS, not 10 BOXes.
All this can be found on Item Card under Base Unit of Measure.
Further on, you can define Sales UoM and Purchase UoM to fill in automatically the UoM if you always (or mostly) buy in PALETTEs and sell in BOXes or PCS.
All the above are defined per Item, so no problems arise if other items are boxed by 12 or 20 etc etc.
The problem is that customer works with Boxes. And each box has 17 Kg’s.
So customer only counts boxes, so I created a new field Box, and when customer puts 10 boxes for exemple, Quantity field is 170 KG’s.
In this situation, the quantity field is not filled manualy but automaticaly, and so the problem, the other fields are empty, Quantity to Receive, Quantity to Invoice, …