Credit note charges customers credit card

Finance and Operations/AX User Forum
1

Hello,

I am looking to fix a problem with our axapta 3.0 sp4 credit notes to customers. When I process a credit note the transaction goes through as a charge not a credit on the customers credit card. Everything in Axapta looks right but the payment processor said we have it coded wrong and charges instead of credits the customers card. Can anyone shed any light on where I go in and change how this is coded so I get the customer a credit back to their card?

Thanks

Bob

2

I would suggest you to check the method of payment and payment specifications if there is such an option to handle this situation on SO. Or to create a new method of payment/specification or no method of payment will be used for these credit notes on SO. Then when creating a payments in payment journal, exclude these transactions in query (based on method of payment/specification fields) so they will not be included in payment file.