cannot open link documents to customer card with message c/side hyperlinking failed

i have linked some document s(pdf) to specific customer on customer card …the file is saved in a network drive where all users have access…

when other users try to open the link, attain is giving messge

c/side hyperlinking failed

you tried to open a hyperlink to this target: file://||mydomain\folter\abc.pdf

Do you want to place that hyperlink target on the clipboard?

Did you intentionally type || in your path, or was that just a mis-type on the post?