We have a client who was using Yodlee bank services with Chase Bank. The service stopped working a couple of weeks ago and they can no longer connect with Chase. Anyone else having that issues?
Dave,
Heard this one awhile back when YODLEE went down. I tried unlinking the Bank and uninstall YODLEE and reinstall and link. It did work. But a lot of folks have had linking issues. Give it a try. The last person who reported this I said to place a support ticket into Microsoft.
Thanks,
Steve
Thank you for reaching out to us regarding the issue with Yodlee bank services and Chase Bank. We understand the frustration caused by the service interruption. While we haven’t received any similar reports from other clients, we are committed to helping you resolve this matter.
To address the problem, we recommend taking the following steps:
- Contact Yodlee support: Reach out to Yodlee’s customer support team to report the issue. Provide them with specific details about the problem and inquire about any known issues or recent updates that may have affected the connection with Chase Bank. Yodlee’s support team should be able to assist you in troubleshooting and finding a resolution.
- Verify Chase Bank account status: Confirm with Chase Bank that there are no issues with your client’s account that could be causing the connection problem. It’s possible that there may be security measures or changes on the bank’s side that are preventing the connection. Speaking directly with a representative from Chase Bank will help identify any potential issues and determine the necessary steps to restore the connection.
- Check for software updates: Ensure that you are using the latest version of the software or application that integrates with Yodlee and Chase Bank. Sometimes, updates are released to address compatibility issues or to adapt to changes in bank systems. Updating the software to the latest version may resolve the connectivity problem.
- Explore alternative solutions: While resolving the issue with Yodlee and Chase Bank, it may be worth considering alternative bank services or data aggregation providers that can fulfill the same requirements. Research other options available in the market and evaluate their compatibility with your client’s needs.
We understand the importance of a seamless and reliable connection with banking services, and we are committed to assisting you in resolving this matter as quickly as possible. Please keep us updated on the progress and any developments you encounter. Our support team is available to provide further assistance if needed.
Thank you for your patience, and we apologize for any inconvenience caused. We look forward to finding a solution that meets your client’s requirements.