AOS crashing in AX 2012 R3 after installing KB4058327-6.3.6000.4155.

Finance and Operations/AX Technical Forum
1

Hi,

AOS crashing after every 2-3 hours in AX 2012 R3 after installing KB4058327-6.3.6000.4155.

Event viewer giving below error.

Faulting application name: Ax32Serv.exe, version: 6.3.6000.4282, time stamp: 0x5a70b037
Faulting module name: ntdll.dll, version: 6.3.9600.18821, time stamp: 0x59ba86db
Exception code: 0xc0000374
Fault offset: 0x00000000000f1c10
Faulting process id: 0x1d74
Faulting application start time: 0x01d3c7262b5142bd
Faulting application path: D:\Program Files\Microsoft Dynamics AX\60\Server\AX_60_NGK_R3\Bin\Ax32Serv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 05993814-331e-11e8-80e2-d89d67631d27
Faulting package full name:
Faulting package-relative application ID:

Activities already performed

  1. Reloaded the License file and synchronization.
  2. Full CIL generated.
  3. Business connector reinstalled.
  4. AOT Compilation done.

Please help.

2

Exception code 0xC0000374 means STATUS_HEAP_CORRUPTION, but that’s all I can say from the data.

Your activities aren’t in correct order. You must compile X++ before generating CIL; the CIL generator depends on output from the X++ compiler. If X++ compilation succeeded, generate CIL now.

Also, consider installing the latest kernel.

If the problem persists, configure your system to generate memory dumps when AOS crashes. Then you can either give it to Microsoft support engineers or analyze it by yourself.

3

Hi Martin,

Thanks for the reply.

Actually the activities are performed in below order.

  1. Full AOT compile.

2.Full CIL generated.

Can you please share to generate memory dumps.

4

Look at Possibilities to create Memory Dumps from crashing processes, for example.