Hi,
I’ve encountered an issue on AX.
A while ago, my colleague had issued a cheque and I mistakenly thought it needed to be reversed so I canceled the cheque in AX. The cheque was already sent out though. I’m doing the reconciliation and the cheque was cashed but for the reconciliation, because the cheque was canceled, I cannot tick it off in the bank reconciliation part of AX to reconcile the account to $0.
I went to bank à chqs à searched the chq number (xxxx) and changed the status from canceled to paid but that didn’t help make chq xxxx appear in the bank reconciliation section.
So then we tried clicking “payment reversal” and unticked “reconcile” but the error message occurred:
“The account has been reconciled and cheque xxxx cannot be cancelled”
Any assistance is appreciated!
Thanks,
Vinoth Kumar