Workflow Email Sending Functionality

Finance and Operations/AX Technical Forum
1

Hey Everyone,

I am trying to configure sending email notification for Workflow.

I have done every settings specified in articles over Internet.

However, I am getting alerts in AX but not email notification.

Has anyone done it successfully. Please share how to go about it.

As I am stuck in it.

Thanks & Regards,

Rahul

2

Hi Rahul,

Please check below configurations -

  1. E-mail parameters are setup?

  2. Send notification as a email setup (under Tools- Notifications)

  3. Batch job configured?

  4. Check email sending status (Admin → Periodic → E-mail Processing status → E-mail Sending status)

Thanks.

3

Hi Ajit,

Thanks for reply.

I have done the basic configuration that you mentioned. But when I checked Email Sending Status All the emails were showing status as Failed.

Now i am not able to find out what is going wrong that the email sending is getting failed.

4

P.S. I am using AX 2012

5

Find the instance of the E-mail distributor batch in Batch job history that failed to send e-mails and press the Log button. Hopefully you’ll get some details from there. Also review event logs in Windows.

6

There is nothing in event logs in Windows. and in Email distributor batch job history also there are no logs.

I am not able to find trace of anything going wrong anywhere. Just the status of email shows “Failed”.

7

I would go and debug the batch to see where exactly it fails and hopefully to find why. Or you can write a job simulating what the batch does (it may be easier for you to debug).

8

That’s what I was going to say.

I have that code to send mails through sysmailer class.

It works perfectly. Only fails in batch jobs.

9

Hi,

I found the problem.

It turned out that I didn’t assign Batch Group to the Email Template I created for Workflow.

I assigned the Batch Group I created for Emailing and emails are going easily now.

Thanks everyone for your replies. I hope this will be useful to others also.