I have been reviewing emails tied to cases where the case has more than 10 emails. In doing so, I search for all the emails in the Activity section of the Customer Service Hub. After opening the emails to review them, I notice that the Modified Date changed to when I opened the email. However, I didn’t do anything but open the email and read it. Help? Why does this happen?
Yes I’d agree to check what Jonathan mentions! Typically, there’s a workflow or flow in Power Automate that touches the records and marks it as modified.