What Can NAV do for Service?

Dear Experts,

I am searching for some documents explain what NAV 2016 “or older” Service Department can do, and some documentation of the full features and capability.

I don’t mind if there is a book to purchase.
Thanks in Advance for your kind support.

Hi Mahmoud,

Nobody has so far written a book specific on service management, in fact most of the existing books are primary with the developer in mind.

But for NAV 2016 then you find the documentation for service management here:


I’m sure you’ve already checked that one out, but that’s really what there is of actually documentation from Microsoft.

But then I will definitely recommend you to check out YouTube: https://www.youtube.com/results?search_query=dynamics+nav+service+management

Including a couple of webinars, which looks interesting:


Personally then I think that the service management module in NAV deserves much more attention than it has. It’s a “big module” and can be used for many purposes. It does take a little setup and training to learn, but then it works great.

It was originally designed for mobile phone shops, but can be used in basically all kind of services. The big advantage to this over something like Dynamics 365 for Field Services is that it’s already fully integrated with NAV, you don’t need another system.

Mr Erik, Thank you so much, Actually, I am trying to make a good presentation to show what this module can do, but the resources in MSDN are not enough, I am searching for ebook explaining in details, or any online courses, I already took the Course of DLP for NAV 2013, but it’s also not enough, we are comparing between several ERP for Services and I saw NAV is one of the powerful but I need a documentation confirming my opinion, I hope our coulgues here can help me.

Thank you so much, I will check that, I am sure it will help.

Unless you know how the “service industry” works, then no matter how much you study the documentation, then it will not help you much. You need to “talk their language” to make a presentation they understand. The best way is to start by letting the “customer” tell them all about how they run their service department today. Then you can show them how NAV service works from their perspective. A lot of the functionality in there they will most likely never user, you need to focus on what they really need, without going too much into details.