Vendor xxxx is stopped for all error when releasing PO from approved PR

Finance and Operations/AX User Forum
1

Hello everyone,

There is an error popping up for a particular user when she tries to release a PO from approved PR. It says “Vendor xxxx is stopped for all / Found errors on Purchase requisition on line number 1 / Purchase order creation has been cancelled due to errors”.

Now we have tried to release the PO from the same PR after we got her credentials and tried from our side and the PO was released but with different error with workflow. But at least, this “Vendor stopped for all” error didn’t appear. Then we have tried a cache clearance for her user account. Still the same error pops up. It works when another person logs in with her credentials and try to release the PO.

Any other steps that we can try with or any inputs would be appreciated.

Thanks.

2

Seems like a silly question, but have you confirmed the vendor isn’t actually stopped?

3

We checked under All vendors and that particular vendor is not stopped. But yesterday, the user said she was able to convert without “Vendor is stopped for all error” but with another workflow error. So exactly not sure. The cache clearance inside AX for that user was suggested by us and was done a day before by their team. Whether that’s what has fixed the problem, we are yet to ascertain.

Thanks, Jacob.

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