We have some cases where we are trying to open the email attachments in the Timeline and we get this message:
“Could not download the file. Please refresh the page and try again.”
We have tried different browsers and cleared the cache. We confirmed the attachments in Outlook can be opened, just in case there was an issue in Outlook.
We are storing our attachments in Azure Blob using the MSLabs deprecated process. We are moving to mscrm-addons but I need to know why we can’t open the attachments. Side note, the attachments don’t get added to the Documents tab either.