Hi Dave,
Sorry for the late reply. Even if you already have found a solution, then I would still like that we get the solution posted here. If my suggested solution is not correct, then please be welcomed to post the correct solution. Thank you.
First of all, did you try Rob’s suggestion? Did this help?
If not, then I think that problem might be that the view is not created as a normal personalization. Instead it has been created as part of the users specific Role Center profile. This way the view can also only be removed while in configuration mode of that role center. I made a detailed description on how to configure role center profiles in this post.