Unable to Copy and Paste

Finance and Operations/AX User Forum
1

Hi,

I have an end user that is unable to copy and paste in AX, however it works ok in Notepad, Excel and all other applications. Is there a setting in AX that may have been switched off? I have reset the user data and cleared the user cache and still no luck. User is not able to copy and paste with Ctrl+C/Ctrl+V or by right clicking there is no option. User is also in the system administrator user group so I don’t think it is permissions related. There is only 1 user affected. Does anyone have any ideas what may be causing this?

Thanks,

Steve

2

Hi Steven,

Is the user accessing AX through Remote Desktop, or is the AX client installed locally?

3

Hi Guy,

The Client is installed locally.

Thanks,

Steve

4

is the application customized …

user facing this issue in whole the application or in some forms …

5

Hi,

weird problem, try to restart AX? restart windows?

regards,

Thomas

6

Hi,

Verify in the class SysSetupFormrun, whether task method has code for taskId for copy & paste to prevent for all users / particular user.

taskId = 771 (Ctrl-c).

Regards,

Raghav.

7

Hi,

No customisations and also couldn’t find the taskid in the class syssetupformrun.

Thanks,

Steve

8

Does the user experience this logging into another local machine?

Have you deleted the usage data for the user?

9

This has been resolved the user had Webroot Anti spyware installed. which is known to cause issues with clipboard for certain applications.

Thanks all for your suggestions though.