The requested record cannot be located message when trying to view Purchase Orders created by other users in Microsoft Dynamics NAV 2009 R2

Business Central/NAV Technical Forum
1

a user is getting a message saying “The requested record can not be located.” when trying to view purchase orders created by other users in Microsoft Dynamics NAV 2009 R2, but she can view her own purchase orders.

PO_Error
PO_Error1260×720 162 KB

What could the root cause be. Her permissions in NAV 2009 R2 have Purchase Order viewing rights and she also has Field Permissions in NAV 2009 R2.

Is there a way to ensure she is able to view Purchase Orders created by other users?

2

Hi Antony,

This issue in NAV 2009 R2 usually comes from permissions or hidden filters rather than the PO page itself. Even if the user has Purchase Order rights, NAV relies heavily on table permissions, especially:

• Purchase Header (Table 38)
• Purchase Line (Table 39)

If these are limited, the user may only see her own documents. Other common causes are:

• A page filter or personalization that’s restricting records
• Old Record Level Security setups
• Custom code in OnOpenPage or OnAfterGetRecord filtering by User ID, Location, or Responsibility Center

A simple check is to assign the SUPER role temporarily. If everything works, it’s permissions. If not, it’s a filter or customization.

We resolved a similar case for a manufacturing client on NAV 2009 by adjusting table permissions and removing a custom filter. If needed, we can walk you through it on a quick free call.

1 Like
3

Hi Hardik

Thank you so much for the above information, it is very helpful.

Let me try and assign SUPER role temporarily and see what happens there.

1 Like
4

Hi Antony,

I hope it works, mate! :grinning_face: If not, just ping me, we’ll figure it out.

“Grateful for the ERP that doesn’t ghost us”

This Thanksgiving, I’m grateful for:

  • Vendors who reply

  • Clients who pay on time

  • And Business Central, which doesn’t crash the moment you open the Item Ledger

Small blessings. Big impact.

1 Like
5

Hardick - possibly the user has a ‘resposibility center’ enabled?

Best Regards

John Grant Innovia Consulting

2 Likes
6

Hi @john_grant

Yes. That is also possible.

7

Hi Hardik

Thank you very much, there was a filter on the User’s User Setup page (Sales Resp. Ctr. Filter and Purchase Resp. Ctr. Filter) that was restricting her to only view Purchase Documents and Sales Documents that she was assigned.

Once this was cleared the issue was resolved.

Thank you All, for your assistance.

1 Like
8

Hi @Antony_N

So satisfied that the issue got resolved. All the best.
Will be in touch for further queries and any help we can offer.

Thanks

9

Same here, I am glad this issue got resolved. Thank you for all your help and recommendations.

1 Like