The bill on second screen can not move up and down after setup dual display

Business Central/NAV Technical Forum
1

hello everyone.

I have just setup dual display. But on the second screen the bill can not move up and down, so I can’t see all price of items. Anyone can help me.

Thanks so much

2

Hi @New

Pretty common issue with dual screens!

Try these quick things:

  • Click directly on the bill first to give it focus, then scroll

  • Use arrow keys / Page Up & Down after clicking on it

  • Try personalisation to resize the list region on that screen

If it’s just a preview pane, hit the expand/open icon to open it as a full page; that usually solves it!

What version are you on? BC cloud, on-prem, or NAV? That’ll help narrow it down further.

3

Thanks @Hardik_Gupta for reply.

We use SaaS Cloud.

First I try to use bill on main screen and I can use arrow keys /Page up& Down but when I move bill to second screen I can not move up & down keys. I also can not use mouse scroll for up & down. Some bill are very long so I need can scroll. I use galaxy tab for second screen. Our version is 27.1

4

Hi @New

Since you’re using a Galaxy Tab as a second screen, try these quick things:

  • Use a two-finger swipe to scroll instead of a single finger

  • If you’re on Samsung DeX, switch to pointer/mouse mode in display settings

  • Instead of dragging the bill window over, try opening it fresh directly on that screen, dragging sometimes loses focus

This usually does the trick on 27.1 with tablet setups. We’ve seen this before on similar setups, so fairly confident one of these will work!

If still not sorted, just drop a message, and we can jump on a quick call and figure it out together.

5

Thanks @Hardik_Gupta

I tried following your guide but still not move up and down. I also pressed up&down button on bill but not moving. In your case do you have use third party software. This time I tried on Ipad 6 and use spacedesk for sharing. Do I need switch to Interactive Dual Display instead of Dual Display or not.

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Thank so much.

6

Hi @New

Thanks for trying that out! I think we might be on a different page here. Your setup is a bit different from what I had in mind, so the steps I shared may not fully apply here.

No worries, though! If you want, I can connect with you directly, and we’ll figure this out together. Just let me know!

7

Dear @Hardik_Gupta

Thank you so much for your enthusiasm. How can I connect with you directly. Can you share your setup.