I have several users with the Team Member license. In our Sandbox environment, they can create Cases and should not be able to. I reviewed the 3 Security Roles they are in, and none have Create marked with the full green circle/red circle with the red line through it. Where else should I look to take this privilege away, because we don’t want to get charged by Microsoft for violating the license?
To prevent users with the Team Member license from creating Cases in the Sandbox environment, you should not only review their Security Roles but also check for any additional privileges granted through Business Unit Access Level or Field Level Security. Ensure that the Create privilege is not inadvertently allowed in any of these areas, as it might override the Security Roles’ settings.