Inputting via a text box is not really practical as the users will be on the phone at the time, it needs to be quick and instant.
Seeing all records, a bit like this forum, you can see all the discussions on a posting one one screen, yet each is a separate posting with its own record. We tried using comments text which works reasonably well, but you could not get the view the users wanted, ie, something like this forum would be great. I would assume we would have to go outside of Nav to get this?
But if you stored if incident as a record, then the text for these records within a separate table? How could you have a form with showed you each incident in turn with all the associated text to it.?
Its a bit like seeing a sales order header and lines in a mini form, then below it another sales order with lines and so on.