Set up could not locate support set up files

Finance and Operations/AX Developer Forum
1

I have uninstalled Ax 2012 from a machine (all components) using remove feature in Setup.exe.

I also delted all folders created by set up in c drive and d drive.

Now i am trying to install ax 2012 again but when i try to run setup.exe, i am recceiving error: “could not locate support set up files”.

Please help with suggestions on how this can be resolved. Thanks!

2

Hi,

From error it looks like problem with your CONTENT within AX 2012 setup folder. It seems that some files are missing from AX 2012 setup folder.

Thanks & Regards,

Mehul Thacker.

3

hi Mehul,

Looks like the set up folder is complete in content.

I copied the “Setup support” from another ax 2012 installation to this machine at following location: C:\Program Files\Microsoft Dynamics AX\60

Now i am able to proceed with installation but getting another error. This error is strange as AX set up is able to install the components and at the end its throwing this error. PFB the screen shot of error.

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8228.AX 2012.png
8228.AX 2012.png708×639 107 KB

4

hi all,

i have again started with a fresh installation… after the page with license terms, on clicking next, ax set up tried to update set up support files. But at the end its throwing error. Following is log from Setuppreplog file: HELP PLEASE!

=== Starting execution phase ===
2012-02-09 13:09:18Z === Applying Updates to Setup Support Files ====
2012-02-09 13:09:18Z Searching for updates…
2012-02-09 13:09:46Z No applicable updates were found.
2012-02-09 13:09:46Z ******************************************************************************************************

2012-02-09 13:09:46Z Setup could not find a required file in the source location ‘\SetupSupport\TraceProviderCrimson.man’.

2012-02-09 13:09:46Z ******************************************************************************************************
2012-02-09 13:09:46Z Common Property Install Path set to ‘C:\Program Files\Microsoft Dynamics AX\60’.
2012-02-09 13:09:46Z Common Property Install Path set to ‘C:\Program Files\Microsoft Dynamics AX\60’.
2012-02-09 13:09:46Z Common Property Install Path set to ‘C:\Program Files\Microsoft Dynamics AX\60’.
2012-02-09 13:09:46Z ******************************************************************************************************

2012-02-09 13:09:46Z Setup could not find the file ‘C:\Program Files\Microsoft Dynamics AX\60\SetupSupport\AxSetup.exe’.

2012-02-09 13:09:46Z ******************************************************************************************************
2012-02-09 13:09:48Z S019FinishedInfo

2012-02-09 13:09:55Z Setup screen was intentionally closed by the operator or by Windows.

2012-02-09 13:09:55Z === Setup was canceled or failed. For details see the previous messages in the log.

5

Seems like i have been able to resolve this by following below steps:

• Uninstall all AX 2012 components using “Remove components” selection while running setup.exe

• Deleted following entries from Regedit • Hkey_local_machine → Softwares → Microsoft → Dynamics • Hkey_current_user → Softwares → Microsoft → Dynamics

• Deleted folders from C:\ Program files and C:\program files (x86) • Restarted the machine.

Copied Setup Support folder from Installables (available in MSI folder) to C drive, and bazinga!!! it worked.

Not sure if this is the perfect way to handle this error, but nevertheless it saved me a day.

Thanks!

6

hi,

i followed your steps.

however, have you been able to install the reporting extensions component afterwards?

everytime i run the component setup for reporting extensions, the installation is completed successfuly, but the report summary shows no components were installed!.

have you experiences a similar issue?

7

Hi Lola,

I didnt received such error on Reporting Extensions.

Can u just try to deploy the reports even if the summary says no components installed?

Regards,

Gaurav