Hello,
I have an issue with items and special prices in Nav. My company normally sells item A to customer 1 in pounds but an office in Europe needs to order item A in kilograms and the price can’t be converted using the pound to kilogram conversion. My company need to set different prices for the same item and the same customer but for different shipping addresses – which I believe Nav doesn’t do by default.
I thought we could create a separate customer called “customer 1 Europe”, setup tier pricing, and under the invoicing fasttab make the customer “customer 1” to use that company’s invoice info.
We ran into a problem because Nav uses the bill-to customer when determining sales order prices so even though we have tier pricing set for “customer 1 Europe” and the sales order is for “customer 1 Europe” Nav is looking at the prices for “customer 1”.
I tried using a customer price group but the bill-to customer still takes priority.
After talking with our consultants they gave us a few options:
- Don’t link customer 1 Europe. Downside for reporting is both customers show up separate and the users have to remember to aggregate them when looking at sales data.
- Setup a kilogram price for customer 1 and use the Get Price… function on the sales order line. I don’t think this is tenable because the possibility that customer 1 and customer 1 Europe both begin ordering in KG and at different prices.
- Modify the codeunit to have the sales order pull in the sales prices for the ship-to customer rather than the bill-to. Downside is we have to enter special pricing for ALL customers that use this parent/child relationship.
Does anyone know of a best practice in this situation?
Thanks for any help you can give.