Sales Return order Vs Credit memo in AX

Hi ,

What is the difference between Sales return order vs Credit memo in AX ? ( I know in NAVISION)

Pls explain with an example .

Any help ?

Sales credit note can be used to reverse a invoice. It’s used when we want to reverse an invoice knowing that it was posted with some wrong data, for example price.

This is simple and applicable to AR module only.

Return order is used in scenarios where warehouse management is involved. for example, customer bought something and he wants to return good because it was defective. Return order supports extensive warehouse management and process is not that simple. You need to use item arrival. If you want to know more of sales return order, then i will suggest you to go through the manuals. There’s a dedicated chapter for sales return.


Also discussed many times, so please use the search.