Sales invoice to another customer.

Business Central/NAV User Forum
1

Hi Masters,

Customer are A, B.

I have to ship the items to customer A and Invoice to customer B.

By Mistake I did not assign the Bill to Customer No = Blank In Customer Card.

So In sales order sell to Cust No, Biil to cust No are same when I generate sales order.

I created a Sales order for “ A “ and I done shipped full qty .

But this customer asked me create the sales invoice on the customer “ B” .

In sales order – Invoicing Tab I am going to select the customer No after shipment system follows this error.

Microsoft Business Solutions-Navision

Quantity Shipped must be 0 in Sales Line Document Type=‘Order’,Document No.=‘1049’,Line No.=‘10000’.

So how to solve this error.

Please help me.

2

The system has already posted the shipped not invoiced position which can affect the ledgers, therefore the system wants you to have a shipped quantity of zero, so do what it wants, unship the order, reset the invoice details then reship it.

3

Thank you sir,

No, here I don’t want to unship because I shipped the items to proper customer, but I invoice has to generate to another customer.

Then how can I create the sales invoice to another customer, for which already shipped

4

You cannot

You have already shuipped it and created all of the entries to teh invoice customer as specified, you have to unship it, it is only a document step, you do not actually have to request the stock back. You made an error, you need to correct it, so unship it to correct then re-ship with the correct information.

Your alternative is to invoice the order to the wrong customer, load a credit memo against this customer, process teh stock back in, load a new sales order with the correct details and then ship and invoice it. The choice is yours.

5

I might be mistaked, but I think that if you create the invoice from Financial Management → Receivables → Invoices → Functions → Get Shpt. Lines you should be able to change the Bill to Customer.

6

Thanks Anna,

I tried in that way also , I am getting the same error.

So how to solve this problem.

I hope the system what it is giving the message is not the correct way .

Please help me.

7

The answer has already been given to you Lally, why are you resisting to accept the answer?

8

What we do at work is issue an internal Credit memo. Put the items back in stock and create a new Sales Order with proper Bill-to → Ship to- >Invoice to…

The Credit memo is never mailed and the Customer is never aware of it.