Can a refund check be cut to a customer with an open credit memo? I have tried many different methods in the Payment Journal, the best result being a printed check but posting not allowed. Thanks for your time.
Out Navision consultant did modify the payment function so that payments could be posted to a customer. Works very well and we avoid additional entries.
Actually, the posting routines in the Payment Journal are set to check to make sure you don’t post amounts with the wrong sign. Unfortunatly, in the case of customers, you’re open balances are the opposite to what they are in the Purchases side. The work around for this is to create your Payment Journal line exactly as you would normally for Vendors, but when you get to the field “Document Type”, make it the top (blank) option from the option list instead of “Payment” option. This will print and post correctly for a customer. Regards! Kristopher Webb Kelar Corporation, Canada