Product Receipt Journal - How to Cancel & Cancelling line of Purchase Order

Finance and Operations/AX User Forum
1

I have a Purchase Order which on one of the lines I need to cancel that line.

We did receipt qty 1 in against the line & therefore I have gone to Purchase Order > Recieve > Journals > Product Receipt > Overview. However the Cancel is greyed out and therefore I can not cancel.

I believe that I need to Cancel the product receipt before I can go to Update Line > Deliver Remainder > Cancel Quantity which should then put the line on the Purchase Order to Line status Cancelled.

The only thing that I have noticed is that the period for the date that is on the product recipt is On Hold in the Ledger. Would this be having an effect.

Much appreciated if anyone can give me some suggestions.

2

Hi Claire,

Here we have two cases :

1)Is the line quantity is invoiced?If it was invoiced the Cancel button will be grayed out in product receipt.

2)If the received quantity has been used to deliver any sales order then the Cancel button will be grayed out in product receipt.

It is not related to On Hold in the Ledger.It will not allow us to cancel the receipt if the Ledger period is On Hold,we can still access the button(it won’t be grayed out) .

3

Thanks

Yes the Line quantity has been invoiced.

Therefore is there anyway I can cancel the line on the Purchase Order?

4

No, you received it through the receipt process and then invoiced it, quite a few controls there.

Deliver the remainder, credit the line that you invoiced.