Problems to post a Customer payment, in the paymentjournal

Finance and Operations/AX User Forum
1

Hello,

When I try to post a customer payment in Accounts Receivable > Journals > Payents > Paymentjournal

I get a errormessage that says: Ledger account xxxx (3731 in my case) does not exist.

I do not have that ledger account in mu chart of accounts, and I have checked the posting profiles, cashdiscounts, Systemaccounts in general ledger and I cannot find anywhere that it exists a setup in ax that this account is to be posted.

Please help me… the time is my enemy in this case.

2

Hi Vojkan,

The account 3731 - is that a current or offset account? If it is offset account, then check the payment method (under Sales ledger → setup → Methods of payment)

Hope this helps,

3

Hi Harish,

It seems to be a current account. I have checked the payment method, and the account 3731 it’s not entered there either.

4

Hi Vojkan,

Can you add breakpoint on Info class → add method and try posting journal? This should show source of the error.

Regards,

5

Is the journal itself set with an offset account.

If it is not recreate the cash receipt and see if you get the same message. If it is remove it and do the same.

6

Run basic → Inconsistecncy Check.

Regards

kranthi