POS Seems unresponsive

Good day, we are using nav2009 and lsretail pos connected, in one branch getting a messeage from pos “the pos seems unresponsive, terminate and restart again?”, can some one help on this please
thanks in advance

Ahamed,

Is the POS path and ports setup correctly under the POS Edit settings?

If it is, you might consider checking with LS Retail:
https://authentication.lsretail.com/Account/Login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3DLsPortal%26redirect_uri%3Dhttps%3A%2F%2Fportal.lsretail.com%2FUmbracoIdentityAccount%2FExternalLoginCallback%26response_type%3Dcode%20id_token%20token%26scope%3Dopenid%20profile%20email%26state%3DOpenIdConnect.AuthenticationProperties%3DX184q_RTuci7A9YnS3akUEkyqlz_sjLa7I7TK24TQ4Wb_2ippxkJ27tAf48m1_O9bDmml8zCh-trIyu3E3CQwKhxa0kF3q41--6gfhAKMAl1XLAfKR8OxCfKmXvXaBKYzN4Ld88UPmgut-ij7RVWxZ6vaHYfnlYi0gWH6PguxPct0LluHDDUR79a8XddUcm8kgHZRYNti5Oqv5VxwS3Cbu70rR1giH-pc-_AuUDzCkY2ktOqx484eMHcG59Zl4mPdjMqErumwdhzWKz4PXJ7pY7XH4HkF-j2hbT38Vn9lJKFPhO5C5MAEKjU5oOEsfbAaHKyADz52TQlmpbVddp_3bEHzwla-MLt5EjsoVc661mzv712ZnW4J-0opQxBUve3gdlbT6xUN8nHDTk5_KHvwt-dD2iFuSrAd0xoxvDl1C56kB14YuWw9jH8B9QFtkezsFTAI_nOoYbq0nTIQA_tPJ7lejihoCZzkovXrYcZNSSoE4PdeeD221MfENZwdfuaIvrZu6MxE0j8lgEr6IVYyiZ36511xx123mhJicGhBGHQsSywKWnqqYYFfWiZ3pEsRQ7IguOUJxvpj2arL91szOPloqWBSkcp-Do7iG-ht2K-rKge42GAWgt_S29xPJLHXRaN4DSkmlv4LgenQShLP2uUUlaFrz4es8M2Ig2e-FqzrFOf6vN8uPE7r072ByjxxZD_xmqfLsFM9cbaoY0gCr2865cza8_EcWZYFoejRtV7gmR-Z5OgTNroT5t3AP1vVMTatMj_MjscVkH-RFdYZ-9_U3TUwlpqpbklKzCcqbR20SzdxVwVktRwxvP2PuFIcO2FurJqcKft4hk8u2jLKt3XqDgxjEN7Z91XKX-cFbY1uY4vcpDCFwIBI4SMt0e8u8fcWmscQxCy_8NZpsCiUERcEYA7fIDQLZqxxnytqCm-hrtsMTBU7oK1-daugLzchwVOqCFnq7PDdZNoW1clEABCvpaM1PBry3BE0XI7MStFwSBHr_r3ymApiLpdDHP125oKol-odsd_tCl7szaFfVce9lJIZTHtyvwAKc8GnbfpU_0JmL_lzizeErnlvgROapANKu6yrDFcoiuXGYAVfnB9h1ag3s6viP3oWSP_FsnHsS1axN1WyUe69jDHNicc%26response_mode%3Dform_post%26nonce%3D637773607482384229.YjM1YjI5NjMtYjg3Zi00MzIwLWFlZWMtMWMyNDIzMWQwNGYzYzE4NmQ3OGYtYjYzZi00MWYzLTk4ODctZWQ2NjlmMDVjNDcx%26x-client-SKU%3DID_NET461%26x-client-ver%3D5.3.0.0

Thanks,
Steve