day one of go live approaches tomorrow (true).
final preparation today is going well (false).
we have a very pretty purchase order that all of us can see in perfect landscape glory, except the guy who needs to use it the most, where it appears as a cut off portrait document!
i figure its a windows xp meets nav issue but having looked at general print preview settings can’t find any logical explanation.
any ideas would be most welcome!
ITS A DELL LASER 1710. IT MUST BE A PRINTER SPECIFIC ISSUE AS WHEN I CHANGED TO A CANON PRINTER AS DEFAULT THE PREVIEW WORKED.
STILL NO ACTUAL SOLUTION…
Try setting “Paper Size” property in the report.
found the answer. it is computer specific.
in my case, the computer has windows xps writer and document image writer under printers. both of these were set under properties to letter rather than a4. changing to a4, portrait fixed the problem.
I’m Curious - how was the go-live?
If the only problenm was a print preview with an incorrect orientation on one users machine I would say really really well, but I guess come the realisation of live and everything that was not done or tested then the orientation issue will have pailed into insignificance, but I hope the answer is positive!
started go live 2 weeks ago. still not sent an invoice out. still can’t receive a purchase order. going great.
Not good indeed - let us know if there is anything we can assist with - keep the faith
That is truly disastrous, why can you not issue and invoice? That would imply you cannot ship goods, is this because you cannot recieve them in? Making an assumption that the system was tested why can you now not do the simplest of tasks?
Rosy we are here to help, so feel free to ask away, these are basic elements to the system and I am frankly flabergasted, firstly you went live when these were not possible, but EVEN worse is that two weeks later you are still in the same position.
I am sure there is a reseller story here as well, so if any of the consultants of your site are reading this I am not blaming you, but this is not good for the customer or the reseller, and I hope you can get through this and soon, because implemented correctly NAV really is a good product.
If you want to ping me because you do not want to post it publically feel free Rosy, I cannot sympathise enough with your situation, you need to get it sorted and soon.
THANKS FOR YOUR KIND WORDS GUYS.
WE’RE USING NAV PLUS PEBBLESTONE. I’M NOT CONVINCED THEY FIT PERFECTLY AND IT LOOKS LIKE PEBBLESTONE ADD ON GOT THE GOLD BADGE SOMEWHAT ON THE FLY…
WE SHOULD NOW BE ABLE TO INVOICE. WE’RE WAITING ON A SUITABLE DOC. NAV DOCS ARE NEXT TO USELESS.
WE HAVE GOODS TO RECEIVE IN BUT ARE NOW GETTING A RAFT OF A/C’ING RELATED ERROR MESSAGES…TOO MANY TO SAY. THE SUBCONTRACT WORKSHEET IS BUTCHERING OUR ITEM DESCRIPTIONS ETC… ETC…
RESELLER IS TRYING TO HELP BUT MAIN CONSULTANT IS ON HOLIDAY…WE MUST BE PATIENT…
PROCESSES DID SEEM TO WORK BEFORE BUT SINCE WE OPENED THE NEW ACCOUNTING PERIOD IN THE SYSTEM THINGS SEEM TO HAVE GONE AWRY.
I CAN SEE POTENTIAL OF SYSTEM. JUST NEED TO CRY A BIT!
Well you know where we are when you need us!
Sorry to say I have nevver likes the sub-contracting process in NAV.
The account entries will be that the accounts in teh posting group configuration are not set, so either the items or customers/vendors have the wrong posting groups, or the posting groups are incomplete.