Hi all, How can we manage thsi scenario where we do not keep any Back order so If an item is Back order, a new order must be placed by the customer ( we asked him to do so) . How can we handle that easily in F&O? tks
I don’t think there’s a way to handle that by default. Maybe a customization built using ATP or CTP could be done, but it sounds somewhat complicated.
What’s the requirement? Is the customer saying they need a separate order, or is it to help your team process these types of orders?
There is some standard functionality via Retail configuration/call center that supports this through Cancellation notices. This allows you to set warnings and an automatic cancellation when orders hit a certain threshold of “lateness” or delays.
Set up notification and cancellation for delayed orders | Microsoft Learn
The above link is from AX2012 since I could not find the docs for D365 quickly, but the functionality still exists as shown by screenshot below:
yep. that’s looks like something i will use. Thank you 