No email notification for workflows

Business Central/NAV
1

Hello,

Any one can assist in email notifications.
Users are not receiving emails when a request of appproval or approval are created.
I did email setup.
I made workflow notification setup to be email.
I also modified workflows to send notifications to receipients.

Please advise

2

Have you looked at the notification entries page to confirm they are created and the recipient and emails are correct? Have you tried to recreate the issue in a testing environment?

3

Also to add - can you share the events and responses on the workflow? Making sure the response includes send approval request for the record and create notification?

4

Hello,
if you’re not getting email notifications for approval requests, you should check parameters like:

First, check your SMTP settings. Make sure everything is set up right. You can test it by sending a test email from Business Central. Next, look at your Job Queue setup. Then, go to the Workflow Notification Setup.

Also, confirm that the users involved have their email addresses set up correctly in Approval User Setup. Check the workflow’s triggers and conditions, too. Make sure they’re set up right. You can test it with a sample record to see if the email is sent out properly.

If you still have issues, don’t hesitate to reach out to our Dynamics consultants https://www.hiredynamicsdevelopers.com/dynamics-365-consulting-services/. They’re here to help you sort out any workflow and email setup problems.

5

Thank you all for responses it is working now.
Users to be notified should be in Workflow parameters