Dear User,
Does anybody know the the differnce between Dynamics Navision and Dynamics CRM.
Regards,
Seshadri.
one is an ERP solution and one is a CRM solution, pretty fundamental [:D]
They serve completely different purposes. Go to their product pages on the Microsoft site and read about them.
Enterprise Resource Planning (ERP)
Customer Relation Management (CRM)
Why this Question ?You should try to googled out as there is heck of sites which will assist you in finding dirrence of Navision and CRM.
By the Way…The Basic Diffrences…
Navision - it is a Integrated software From Microsoft Which Integrate and Control all the Department of Organisation. it is basically Resource Planning of Men, Machine, Material, Money, and Method(Process).and that is Called as Enterprise Resource Planning.
The modules available in Navision are Finance, Production , Material Management, AR, AP and Many more and it also Includes the CRM Module.
Though CRM is Also Come in Seperate Module which is Used for following Function.
Sales Force Automation
Marketing Automation
Sales Management
Telemarketing and it is infact beyond That… You can You Lead , Opportunity, Prospect Customer Ets function of it.
Like CRM there are other Individual Module Like SCM - Supply Chain Management and SRM - Supplier Relationship Managent Which Serves the Purposer of Individual Functionality indepth.
I hope this will be suffice your Query…
Well maybe the question was really “What’s the difference between Dynamics NAV’s CRM and Dynamics CRM?”, because that’s actually a question I have heard many times.
And here the answer is really that they both are CRM systems, but whereas NAV CRM is very closely integrated to the ERP application, then Dynamics CRM is really a more all round CRM system with a much better user interface (for a salesperson) than NAV’s.
I would say that NAV’s CRM is CRM Light, where Dynamics CRM is a full blown CRM application with all the bells and whistles you can think about.