LS Retail DataDirector data transfer issue

Business Central/NAV Developers Forum
1

Hi,

I am working on a retail company, we have implemented LS Retail 6.4 from Nov for 1 server and 1 store setup for pilot. Our plan was to rollout the LS Retail to 20 other stores by middle of this year.

However, we face serious DataDirector hanging / freeze every week that stop the data transfer. Also there is many meaningless error come up from the Data Director as following. Everyday we have about 50-80 such errors. The strange thing is these errors does not affect data transfer final result even it is appear (I guess that a DD have later retry that make transfer successfully). However, from time-to-time such error cannot recovery by a retry and the DD queue is holdup.

Our implementation partner are clueless about these issue :cry:, they just report to LS Retail and so far for 2 months there is no answer and resolution Not talking. Pls help to see any resolution or configuration can be done.

DD version : 3.2.7.10193

Sample errors #1:
PackGuid : 60dfe215-4ddd-411e-abaa-2d40625ae06c
Source Host : LSSERVER
Error at Host : LSSTORE01

Server Message:
Got Invalid Data [] For Field [Created by] >> The text ‘i’ is too long. The text in code fields can have a maximum length of 0 characters.

Sample errors #2:
PackGuid : 60dfe215-4ddd-411e-abaa-2d40625ae06c
Source Host : LSSERVER
Error at Host : LSSTORE01

Server Message:
Got Invalid Data [] For Field [Salutation Code] >> The text ‘0’ is too long. The text in code fields can have a maximum length of 0 characters.

Sample errors #3:
Cannot handle more CFront Threads

2

Hi,

My name is Dadi Karason and I’m the Director of Development at LS Retail.

I would appreciate if you could drop me at line at dadi@lsretail.com so I can assign this issue to our support staff and find a resolution.

– best regards, Dadi

3

Thank you.

I will send the issue to you soon.

4

Dadi,

The implementation partner have received the new release Data Director (3.2.7.10248) and quickly installed to our production.

We have run the new release of Data Director a few months. It is very stable now.

Thanks a lot for your help.