USER ISSUE: Item Card
User created a new ITEM with Model, Finish, Size and Cover fields; these fields were added to the Item Card. She went to Sales Order and entered the Item Number. However, all the data in those 4 fields disappeared after she typed them in when she entered the Item Number. We deleted the Item Number line and entered the Item Number again. Again no data; when we checked the Item Card, those 4 fields were empty; they had no data.
I logged into the system and put some data in those 4 fields then went to the original, test Sales Order and entered the Item Number, which populated all fields as intended.
Any thoughts on why this is happening?