Issue on Payment Journal.

Finance and Operations/AX User Forum
1

Hi all,

I have taken a customer with no transactions have done before. Now I am doing the Payment Journal for the same customer and journal is posted. So When journal got posted, it is coming that- No of lines posted is 1.

But now when I come to All Customers > Select that particular Customer > Transactions

Two lines are coming with the same entries, where i should get only one line for the posting. Please tell me where i have gone wrong.

Thanks in Advance,

Thanks & Regads,

Parashar Banerjee.

2

Post another transaction now, and see whether you will see 4 transactions this time.

Also, paste the screen shot of your “Customer transactions” form here.

3

Hi santosh,

Yes i can able to see 4 transactions.

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1122.P.png773×458 3.46 KB

4

Is it a standard instance?

one more thing have posted the payment journal with 650 or 1300?

5

Hii,

The balance is coming accurately. I have to solve the issue of these two lines.

Thanks & Regards,

Parashar

6

on which version of AX you are using? and is there any customizations?

Also, it would help us if you put a screen shot of your payment journal which you are posting.

It seems something strange.

7

Hi Santosh,

The issue has been solved. It was because of some technical problem (patch layer was present in the environment). Thats why the issue was coming.

Thanks & Regards,

Parashar Banerjee.