Hello guys,
I have AX 2012 R3 instance implemented and we have some weird printing issues now, and everyone including the consulting side is lost. I know we can ask Microsoft to come onsite for 3 (or 5?) issues every year, how to contact Microsoft in order to arrange the onsite visit? Is it on Customer Source or LCS? I cannot find the related web pages yet. Can anyone give me some hints?
Thank you,
Kwen
I would create a normal support request. You’ll see if they can resolve it remotely, or some on-site presence will be needed. You can discuss it with the support engineering working on the request.
If you have premier support (which it sounds like you might), you can create a ticket in your LCS project. With your valid Live ID, go to lcs.dynamics.com and create a support issue.
If you don’t have premier support, you can go through the normal channels at support.microsoft.com. If you don’t have pre-purchased tickets, you’ll have to click the AX 2012 link (that’s not through Partnersource) and create the ticket there.
Most partners also have some advisory hours or tickets that they may be able to use on your behalf, as well.
-Jake
Thank you guys, bu it seems the support.microsoft.com has a blank page(It turns out it doesn’t work with Chrome any more, Gee…), I can use LCS, but I cannot file Premier incidents. What’s good with Premier?
You have to use IE.
Premier is a much more expensive option, but it has some dedicated support options.
-Jake