Hello,
Using the Project management and accounting module, we use invoice proposals for expense and hours transactions.
We have had instances where we need to adjust an expense transaction from Chargeable to Nonchargeable through the adjustment process. Previously, if a transaction was processed for adjustment while ON AN INVOICE PROPOSAL, it posted the negative transaction as Chargeable since it could not edit the original transaction to Adjusted. Then we would be able to add that negative transaction to the invoice proposal, effectively cancelling out the charge on the invoice proposal. (Alternately, if the original transaction was removed, we could run a $0 invoice proposal with both the original and negative transaction.)
Recently, we have run into this situation, but instead of posting the negative transaction as Chargeable, it has been posted as Adjusted. It is also NOT available to be added to an invoice proposal to balance out the original transaction.
This causes an issue because the original transaction continues to show up on the invoice proposal selection screen.
I have reviewed with my team that the best practice would be to remove the transaction from the invoice proposal BEFORE doing the adjustment, so both the original and the negative can be changed to invoice status “Adjusted,” but that doesn’t solve the issue of the transactions that are currently still out there.
Has anyone else encountered this and/or solved it?
We updated to 10.0.39 at the beginning of the month, but reviewing the notes and parameters, it doesn’t appear that anything has changed, though clearly something has.
Thank you in advance for your help!