Error while running Microsoft Dynamics AX “Setup.exe”

Hi All,

I have a strange problem while running the setup.exe file of Microsoft Dynamics AX 2012. I’m trying to run the setup to install one of the components. All the required components like DB, AOS, etc. are already installed and the environment is running perfectly fine.

The problem occurs when I click in setup.exe file. I get the following error message every time when run the .exe file.

Exception:Microsoft.WindowsInstaller.InstallerException
Message:(Some text in Chinees language)
DataBase=“C:Windows\Installer\52bcad.msi”

FullText:MicrosoftWindosInstaller.InstallerException:(Some text in Chinees language)
DataBase=“C:Windows\Installer\52bcad.msi”
at.microsoft.windowsInstaller.Database.OpenDatabase(String filePath, DataBaseOPenMode mode)
at.microsoft.windowsInstaller.Database.ctor(String filePath, DataBaseOPenMode mode)
at.microsoft.windowsInstaller.Database.OpenDatabase(String filePath, DataBaseOPenMode mode)
at microsoft.Dynamics.setup.msi.GetValue(String MsiPathAndFile string value)
at microsoft.Dynamics.setup.msiBase.initialize()
at microsoft.Dynamics.setup.msiSetupSupport.get_instance()
at microsoft.Dynamics.setup.Driver.Main(String[] args)

Please note that the msi file (52bbd.msi) what it is complaining about is nor available in C:Windows\Installer folder or in the Dynamics AX setup package folder.

Tried with many options - running the .exe as Administrator, restating the server, placing the setup in different locaiotns and run the .exe but no luck.

The same setup is working fine on different machine, I feel it is something to do with the OS (May be) I’m not sure though, but it is getting difficult to find out the root cause. Can any one have any idea on what could be reason for this? or any pointers on how to solve this problem. Any help is greatly appreciated.
Note : This issue was already posted by Mr.Sidharth on 2016, I have got the same issue but i can’t rply to that post so that I have created a new one. Any help is greatly appreciated.

Can you share the message, please? It may be the critical piece of information. Even if it’s in Chinese, an on-line translator or a Chinese community member might help us.

Can you share it as text, please?

According to translator services, it’s not any meaningful Chinese text. It’s probably a wrong interpretation of bytes.

What is the version of the installer and the OS version? Do you have the same OS on the other machine? Where do you have the installation files?

What is the version of the installer and the OS version? - Yes we have checked, both are same.

Do you have the same OS on the other machine? - Yes we have same os on both the servers

Where do you have the installation files? - For the server which we have facing error the setup file is in OS drive.

But the server which we are not facing any issue, the setup file is in other drive

Your suggestions are highly valued and appreciated.