Error Entry of Sales Order and Accidentally post it!!!

I have question how to deal with this, error entry of Encoder…
The Encoder mistakenly encoded the wrong customer in the Sales order and Post it. And then my Question is How to correct this, Error entry? any Idea…hoping for yuoe reply…Thanks :smiley:

If they have shipped it you can unship it, if they have invoiced it you need to raise a credit note.

The Encoder use Ship and invoice, my Initial Plan is to pay that invoice in CASH reciept Journal and then reverse it, then Positive adjustment to return the Item…Is that the right way?hoping for your reply…

A credit memo will reverse the invoice from a customer pespective and return the stock. With your approach you have a bank entry that needs to be reversed, impacting on the bank reconciliation, whereas the credit memo does not.