hey everyone, in our work we found strange issue as there is 2 sales order with the same invoice journal number is there is any explanation for this case ?
A single invoice may cover multiple orders. This is done by using summary update in invoice posting.
thanks for fast response, can i have more explanation or any path that related to your response
You can find more details on Internet, e.g. in Use Summary Updates in D365 to Combine Multiple Packing Slips in a Single Invoice.
That doesn’t mean that a summary update couldn’t be used when creating the invoice in question.
ok , how can i confirm that is prevented as i want to know reason of this duplication
Having multiple orders included in a single invoice isn’t a duplication; it’s a standard feature of F&O supporting a normal business process. If that’s your scenario, there is nothing wrong at all.
Nevertheless still haven’t told us anything about your scenario. We don’t even know what query was used to fetch data displayed in your screenshot.
there is no scenario our business is a normal and we surprised that there is 2 sales orders with the same invoice number so do you know the name of this standard feature ? and it is simple case without any scenario it is default POS retail as there is selling from stores which create these 2 invoices
If you want to understand to what happened in your environment, you’ll have to analyze the data. For example, we still don’t even know what table you’re talking about. You showed a screenshot from a form, but you never considered what data it shows. I was talking about the standard F&O, but you may be looking at a custom table, a wrongly designed query or anything. Or it’s indeed the summary update and you just don’t want to accept it. You’ll know more when you look at the actual data, e.g. when you open the invoice journal and will see that it indeed includes multiple orders.