Hi Experts,
Users → selecting particular user→RecordInfo→ShowAllFields.
Above path when I was creating/ modifying user , Created by, CreatedDateTime, Modified By ModifiedDatetime fields are popping up correctly. But If I refresh and check values again Created by, CreatedDateTime, Modified By ModifiedDatetime field values are disappearing.
I have attached the Screenshot as well.
How can I solve this issue, suggest me some ideas.
Thanks in advance,
Mark
Hi Marcus,
This usually happens in Dynamics F&O when the system shows the Created/Modified fields during the initial update but doesn’t actually commit them to the table. These audit fields depend on table setup and how the record is written, not just what the form displays.
A few things to check:
• Customizations overriding Created/Modified methods and clearing the values
• Updates coming through a data entity or service that bypass audit fields
• System or security tables that don’t store these fields unless extended
• Form or datasource personalization hiding the values after refresh
• Checking the fields directly in SQL to confirm if they were ever saved
We fixed a similar issue for a manufacturing client where custom logic was wiping audit fields. This might help you as well. If not, we can jump on a short knowledge-sharing call.
Hi Mark,
Did you verify if the values are missing in the table browser as well?
@Hardik_Gupta I disagree. It’s not really related to the actual question in this topic, but can you give me an example of how it depends on how the record is written, and how Updates coming through a data entity or service can bypass audit fields? As far as I know I, the kernel maintain these fields correctly even if the insert/update comes from places like data entities.
Also, there are no Created() and Modified() methods on the tables.
If you used AI to generate the reply, note that you’re still responsible for checking its correctness.
These steps didn’t help me Hardik.
Hi @mail2eanitha ,
I checked the table browser of UserInfo table, there also these system fields andvalues are not available
@Hardik_Gupta @mail2eanitha @MartinDrab , steps I tried below.
This is the SysUserManagement for and getting the values from UserInfo DataSource, so I tried to enable properties for UserInfo but was not able take extension and add
enabled the created and modified properties of ‘SysUserInfo’ table by creating extension but no luck
Have tried personalization to add those system fields, but no luck
In sql, have queried for UserInfo table, there also fields not available
Give me suggestions,
Thanks in advance,
Mark
Hi Marcus,
Understood, Mark. Thanks for checking.
If those steps didn’t help, then it’s likely something more specific in your environment. Sometimes it’s a form datasource refresh issue or a customization that doesn’t show up at first glance.
If you can share whether this happens only on Users form or across other tables as well, I can help narrow it down.
We’ve handled similar cases for a client before, so with a bit more detail we can get closer to the root cause.
Hi @MartinDrab
I’ve got a clear reply for you.
My points weren’t meant as universal rules for every F&O table, just based on real cases where custom layers or integrations did bypass audit fields. Rare, but it happens outside textbook scenarios.
And honestly, if you’re not using AI at least to clean grammar or structure answers today, you’re a bit behind the modern era. Tools don’t replace expertise; they just polish it.
Appreciate the back-and-forth. Keeps things interesting.
@Hardik_Gupta, Thanks for the reply. I am facing this issue only on the ‘User Form’ (SysUserManagement in AOT). Let me know if you have any idea to resolve the issue.
Hi @Marcus_Mark
Since it only happens on the User form (SysUserManagement in AOT), it’s usually related to how this specific form loads system data rather than an issue with the actual fields.
A few simple checks:
• Clear usage data to rule out a form-level refresh issue
• Try viewing the same info from another entry point (User options or Security)
• If any form extensions exist, disable them briefly to confirm they aren’t affecting the display
Let me know what you see, and we can take the next step.
Hi @Hardik_Gupta ,
Tried the above 3 steps. Still the issue persists. Can we have any workaround for this.
UserInfo is a kernel table; you can’t change its properties and therefore you can’t enable these fields there.
Please tell us more about your problem with SysUserInfo. The two statements “but no luck” are to vague.
I see a difference between “to clean grammar or structure answers” and sharing misleading AI hallucination.
