I am turning on Teams chat in the Customer Service Hub for the first time in my Dev instance. I had a Global Admin turn on the “Show Teams chats on the connected record’s timeline (Preview)”. I then selected “New connected chat” and started talking with a co-worker. I am not finding a way to get this into the Timeline. I know it is still in (Preview) but I would think it would be functioning so that we could provide feedback to Microsoft. Has anyone successfully seen a Teams chat in a Timeline?
@tsilver - Check to see what activity records are set to show on the timeline. There is an optimization setting that recommends you not show all activity records, but you can pick and choose which ones show up. Another way to see if this is the case is to open up the related activities and see if these are showing up there.
That was it. Sorry, I forgot to reply earlier.