We sell software and would like to create a client user community and a front-end client portal for case creation that integrates with our D365 CRM. We have been told that we could do it with powerapps portal, is that the best solution? Would a portal connector be something to consider? What have you seen others do to create a customer community?
Power Apps portals can be a great solution for creating a client user community and a front-end client portal for case creation that integrates with D365 CRM. With Power Apps portals, you can build secure external-facing websites and web applications that interact with data stored in your CRM. Additionally, you can easily create forms, discussion forums, knowledge bases, and other interactive elements that allow your clients to engage with each other and with your team.
Regarding Portal Connector, it’s a solution for integrating data from other systems (such as a website or third-party software) with your D365 CRM. It may be worth considering if you already have a front-end client portal that you want to integrate with D365 CRM, but if you’re starting from scratch, Power Apps portals may be a better option.
Other options for creating a customer community include using a third-party platform such as Salesforce Community Cloud, Zendesk, or Lithium. However, these platforms may come with additional costs and require more setup time than using Power Apps portals. Ultimately, the best solution for your organization will depend on your specific needs, budget, and technical expertise.