Can't create new user in AX2012 r3

Finance and Operations/AX User Forum
1

I’ve created a new user in the AD with the same properties as an exiting AX user.

I can create the new user in AX2012 until I get to enabling the user, ie, I can enter the User ID, User Name, Network Domain, Alias, Account Type, and Default Company.

However, when I try to click in the Enable box, I get a critical stop error “The Active Directory user or group does not exist. Contact your network administrator.”

I have verified that the user credentials are valid and can log onto the domain, so where am I going wrong?

Thanks

2

Go to users table in AOT and check SID for this user (if it’s the same as in AD). If not, copy SID from AD to AX table.

3

Thanks for the reply Przemyslaw Goworowski - it would be useful if I could find the UserInfo table in the AOT - I’m guessing it’s hidden for security reasons.

4

UserInfo is one of the system tables you will find at the bottom of the AOT under ‘System Documentation’ → ‘Tables’.

5

Many thanks.

6

As I can’t create the user in the first instance, the user does not appear in the UserInfo table

7

How about import the user from Active Directory? Looks like your AX cannot talk to AD domain controller yet.