BC: Service tier fails to start: Certificate with thumbprint neither found in CurrentUser nor in LocalMachine store

Business Central/NAV Technical Forum
1

Hi guys,

I’m installing a new instance for a database hosted on a different server. I’m using a fully provisioned domain service account both in SQL and for the service tier, as I have done so many times time.

But when I try to start the service tier, then I’m getting this error:

Server instance: bca01
Tenant ID:
User:
Type: Microsoft.Dynamics.Nav.Types.NavConfigurationException
SuppressMessage: False
ContainsPersonalOrRestrictedInformation: False
DiagnosticsSuppress: False
MessageWithoutPrivateInformation: Certificate with thumbprint neither found in CurrentUser nor in LocalMachine store.
SuppressExceptionCreatedEvent: False
FatalityScope: None
Message: Certificate with thumbprint neither found in CurrentUser nor in LocalMachine store.
StackTrace:
at Microsoft.Dynamics.Nav.Types.CertificateHelper.FindCertificateFromThumbprint(String certificateThumbprint)
at Microsoft.Dynamics.Nav.WindowsServices.NavServerWindowsService.CreateServiceHosts(ServerUserSettings settings, Boolean usePortSharing, String machineName)
at Microsoft.Dynamics.Nav.WindowsServices.NavServerWindowsService.Start(String commandLineServiceInstanceName)
Source: Microsoft.Dynamics.Nav.Types
HResult: -2146233088
StackTrace:
at Microsoft.Dynamics.Nav.Types.CertificateHelper.FindCertificateFromThumbprint(String certificateThumbprint)
at Microsoft.Dynamics.Nav.WindowsServices.NavServerWindowsService.CreateServiceHosts(ServerUserSettings settings, Boolean usePortSharing, String machineName)
at Microsoft.Dynamics.Nav.WindowsServices.NavServerWindowsService.Start(String commandLineServiceInstanceName)

It seems like it is expecting a certificate thumbprint, but I have not specified that it should have any.

Did anyone see a similar problem before? With Dynamics NAV or BC on-prem?

2

Its weird one since you have not specified any certificate thumbprint, wish I could be some help but no idea :frowning: . does it happen to have blank space in thumbprint (in service tier configuration) maybe?