I’m a newbie to Nav 2009 RTC and am having an issue with the bank rec. I have inherited these accounts from a previous user. When I go to suggested lines, there are none. When I check the bank ledger card I can see that there are open lines available to reconcile. Initially, I could suggest lines but not all open items were being pulled into the reconciliation.
At this point I can no longer see previous bank recs under the View Bank Acc reconciliation list and there are no suggested lines at all. I don’t know what I have done to cause them to disappear. I haven’t saved any recs.
Much googling has suggested it may be that I changed the name of the statement number. I think I have broken Nav!
Any ideas on how to reset the bank rec so I can view unreconciled entries and complete my reconciliation? I’ve tried variation of dates and check and include checks. I have spent days searching for a solution but cannot find it.
A potential issue (not sure if it will be what you are experiencing), that I have come across before is that a user has DELETED a bank reconciliation.
While this is definitely possible to do in NAV, it does not release the Bank ledger entries. For some reason NAV still has them linked to a now deleted Bank Reconciliation.
You need to have you NAV Partner look at the Bank Ledger entries and see if they are associated with a Bank Reconciliation that has been deleted. If so then your NAV Partner can rectify this.
Unfortunately, I don’t have a NAV partner as I inherited the system, PC and all and I can’t afford to pay for help. It’s a very small business who really don’t need something as complicated as NAV. I’m not having a very happy experience thus far. On the upside, all of he previous reconcilations have returned for viewing and I will just have to work around the problem for the moment.